HEARD is not a training vendor. We are a workforce authority.
LEADERSHIP TODAY IS RELATIONAL, REGULATED, AND ACCOUNTABLE.
The following are examples of the courses we offer. Courses are continuously being developed. Courses can be customized and created for our client's specific needs. We have original content and courses for teachers, professional development, corporate training, learning institutions, and the hospitality industry.
WORKFORCE DEVELOPMENT
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WRLP (8 Weeks): Our signature Workforce Readiness & Leadership Program designed to build the "whole professional."
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PREP Ladder (12 Weeks): An immersive journey for those entering the industry, focusing on foundational discipline and technical mastery.
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HELP Program: Dedicated support and career-pathing for high school students (16+) entering the professional world.
LEADERSHIP TRAINING:
THE HUMAN CONNECTION
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Emotional Intelligence for Leadership: Moving beyond authority to empathy and regulation.
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Dining Etiquette for Leaders: Polished professionalism for the modern executive.
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Leading with Awareness: Targeted development for diverse talent, accounting for cultural awareness and lived experience.
PERFORMANCE IMPROVEMENT:
THE SKILL LAB
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The Art of the Plate: Mastering visual storytelling through food.
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Knife Skills: Precision and safety as the foundation of kitchen mastery.
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Asian Food for the Future: Culturally-researched techniques for tomorrow’s dining market.
INDUSTRY STANDARDS:
PROFESSIONAL INTEGRITY
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Going Green and Cuisine: Sustainable operations that protect both the environment and your bottom line. Which certifications are worth pursuing and why?
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Safety & Regulation: Guidance that turns compliance from a chore into a culture of accountability.
DINER EXPERIENCE
ENHANCEMENT
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Menu Design for Impact: Strategies to create menus that tell stories, resonate with your diners, win-awards that your kitchen can execute
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Relational Service: Training staff to receive feedback as development and engage guests with authentic confidence.
SALES & MARKETING
CONSULTING & SUPPORT
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Market Alignment: Strategies tailored to the restaurant industry that reflect the true strength and diversity of your team.
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Talent Attraction: Positioning your organization as an Industry Leader to attract high-capacity professionals.