HEARD is not a training vendor. We are a workforce authority.
LEADERSHIP TODAY IS RELATIONAL, REGULATED, AND ACCOUNTABLE.
WORKFORCE DEVELOPMENT
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WRLP (8 Weeks): Our signature Workforce Readiness & Leadership Program designed to build the "whole professional."
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PREP Ladder (12 Weeks): An immersive journey for those entering the industry, focusing on foundational discipline and technical mastery.
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HELP Program: Dedicated support and career-pathing for high school students (16+) entering the professional world.
LEADERSHIP TRAINING:
THE HUMAN CONNECTION
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Emotional Intelligence for Leadership: Moving beyond authority to empathy and regulation.
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Dining Etiquette for Leaders: Polished professionalism for the modern executive.
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Leading with Awareness: Targeted development for diverse talent, accounting for cultural awareness and lived experience.
PERFORMANCE IMPROVEMENT:
THE SKILL LAB
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The Art of the Plate: Mastering visual storytelling through food.
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Knife Skills: Precision and safety as the foundation of kitchen mastery.
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Asian Food for the Future: Culturally-researched techniques for tomorrow’s dining market.
INDUSTRY STANDARDS:
PROFESSIONAL INTEGRITY
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Going Green and Cuisine: Sustainable operations that protect both the environment and your bottom line. Which certifications are worth pursuing and why?
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Safety & Regulation: Guidance that turns compliance from a chore into a culture of accountability.
DINER EXPERIENCE
ENHANCEMENT
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Menu Design for Impact: Strategies to create menus that tell stories, resonate with your diners, win-awards that your kitchen can execute
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Relational Service: Training staff to receive feedback as development and engage guests with authentic confidence.
SALES & MARKETING
CONSULTING & SUPPORT
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Market Alignment: Strategies tailored to the restaurant industry that reflect the true strength and diversity of your team.
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Talent Attraction: Positioning your organization as an Industry Leader to attract high-capacity professionals.